How BigBasket Reduced Delivery Time by 40%

The Challenge

BigBasket, one of India's largest online grocery retailers, was facing significant challenges in their last-mile delivery operations in Bangalore. With over 20,000 daily orders, they needed to:

• Reduce delivery times during peak hours
• Improve delivery accuracy and customer satisfaction
• Optimize delivery routes for cost efficiency
• Scale operations without compromising quality

The Solution

LocalAdmi implemented a comprehensive last-mile delivery solution that included:

• AI-powered route optimization for 1,000+ delivery personnel
• Real-time tracking and analytics dashboard
• Automated dispatch system with smart batching
• Mobile app for delivery partners with turn-by-turn navigation

The Implementation

The implementation was completed in phases over 3 months:

1. Initial pilot with 100 delivery partners in South Bangalore
2. Gradual rollout to all zones with continuous optimization
3. Integration with BigBasket's existing systems
4. Training and onboarding of all delivery partners

The Results

Within 6 months of full implementation, BigBasket saw dramatic improvements:

• Average delivery time reduced from 45 minutes to 27 minutes
• Customer satisfaction scores increased from 4.2 to 4.8
• 25% reduction in fuel costs through optimized routes
• Ability to handle 30% more orders with existing workforce

"LocalAdmi's solution transformed our last-mile operations. The improvement in delivery times and customer satisfaction has been remarkable." - Operations Director, BigBasket