How Swiggy Scaled Their Delivery Operations 3x

The Challenge

Swiggy, a leading food delivery platform, was experiencing rapid growth in Bangalore but faced operational challenges in scaling their delivery network. Key challenges included:

• Managing a rapidly growing delivery partner network
• Maintaining delivery quality during peak hours
• Reducing delivery partner idle time
• Ensuring consistent delivery experience

The Solution

LocalAdmi provided a comprehensive scaling solution:

• Dynamic delivery partner allocation system
• Predictive demand forecasting
• Automated performance monitoring
• Real-time delivery partner tracking

The Implementation

The implementation was completed in 4 phases:

1. Integration with Swiggy's existing systems
2. Pilot program in high-demand areas
3. City-wide rollout with real-time monitoring
4. Optimization based on performance data

The Results

After implementing LocalAdmi's solution, Swiggy achieved:

• Scaled from 10,000 to 30,000 daily deliveries
• Reduced average delivery time by 35%
• Increased delivery partner earnings by 25%
• Maintained 99% delivery success rate despite growth

"LocalAdmi's platform was crucial in helping us scale our operations while maintaining our high service standards." - Head of Operations, Swiggy Bangalore